CHAPTER 1: Introduction and Purpose

1. What are TNCs?
2. Who regulates TNCs in California?
3. What are the 2020 TNC reporting requirements?
4. How did the CPUC arrive at these reporting requirements?
5. How did the CPUC determine what is confidential vs public data?

CHAPTER 2. Reporting Compliance and Integrity

1. Are TNCs submitting the required reports?
2. Are the reports complete?
3. Is the reported data internally consistent?

3. General Characteristics

1. How many TNC trips were taken?
2. Where were TNC trips taken?
3. When were TNC trips taken?
4. How many miles did TNCs drive?
5. How many total hours of service does each TNC provide?
6. How many trips are “pooled”?
7. Where are requests not completed?

4. Public Safety

1. How many TNC public safety incidents were reported?
2. Where did public safety incidents occur?
3. What types of public safety incidents occurred?
4. How many drivers were suspended or deactivated?

5. Labor

1. How many days did drivers work?
2. How many hours a day do drivers drive? 3. How often are legal drive-time limits exceeded?

6. Environment

1. How much GHG did TNCs emit?
2. How much particulate matter (PM 2.5) did TNCs emit? Where?

7. Accessibility

1. How many WAV requests were received? How many were accepted?
2. How much WAV service is being provided?
3. Is the Annual Report WAV data consistent with data reported under the Access for All Act?
4. How many accessibility complaints were received?


We wish to thank the following individuals who contributed to this report:


San Francisco County Transportation Authority

Drew Cooper, Senior Transportation Modeler
Joe Castiglione, Deputy Director for Technology, Data and Analysis
Jean Paul Velez, Project Management Consultant
Aliza Paz, Principal Transportation Planner
Eric Young, Director of Communications
Maria Lombardo, Chief Deputy Director
Tilly Chang, Executive Director
Abe Bingham, Senior Graphic Designer

1455 Market Street, 22nd Floor, San Francisco, CA 94103